We had a fantastic stay at this luxurious hotel. The location in the center was perfect, making it easy for us to explore the surrounding area. The room was comfortable and well-appointed, with amenities such as air conditioning, a mini-bar, and free Wi-Fi. We especially loved the sitting area and the in-room safe. The staff were extremely helpful and arranged transportation for us to continue our journey. The room service was excellent, and we enjoyed a delicious pizza during our stay.

The coffee in the breakfast buffet, which was not up to our standards. However, this small inconvenience did not overshadow the overall experience.

Excellent service and very helpful staffs. I discovered that I left a lens cap in the room after I've checked out and reached another city. I emailed the hotel and within 4 minutes, they replied my email. 5 minutes later, another email was sent to me to confirm that the item was found and couriered to me without charges. This is a 3.5 star hotel with 5 star service! I'm truly impressed!

Everything from the room conditions to the friendly staff. Best hotel we've ever been to (including in North America).

There was a power outage for a few hours on two separate days but that was due to city construction and outside of the hotel's control.

The room was amazing with a fantastic view of the river. The staff were super friendly and helpful with any request we had. The location is great, only a short walk to the main attractions.

The breakfast options were limited and not suitable for all dietary requirements. the pool area was overcrowded and noisy during peak hours.

Big room with two large beds. High standard of furniture and fittings. Very clean and well serviced. Good location close to main tourist bars and restaurants.

breakfast not included in price although reception staff kindly agreed to an inclusive rate on arrival which was better than paying separately.

Super clean. Good location. The waiter of the front desk speaks best English that i have ever met in Vietnam.

We'd like a taxi from Hue to Hoian. The price that the waitress of front desk gave was a little expensive. It was 80dollars and normally it could be 70dollars even in Spring vacation.

Great bathroom, comfortable bed, reliable wifi, friendly staff, city view with big balcony.

Nothing.

clean rooms, helpful staff & nice pool, the glass between the bathroom & bedroom was a great touch (it meant i could watch TV from the bath!), it was exactly what i expected for the price

Very friendly, clean, efficient and value for money - we will stay there again.

The hotel is situated in a great location, offering easy access to the city center and nearby attractions. The rooms are well-designed, with some offering a nice balcony and river view. Guests can enjoy a decent breakfast and take advantage of the on-site coffee shop.

Some guests have noticed noise disturbance, particularly from nearby clubs, and others reported issues with the air conditioning and Wi-Fi.

Price, clean rooms, location & the staff were helpful

The hotel looks new and fresh and the staff was very friendly. However, the breakfast is not recommended.

There is a big window between the bathroom and the main room. Not really nice having the view of the toilet from your bed. The bathroom was also full of ants.

Staying at this hotel was enjoyable. The hotel is conveniently located in the city center by the river. The staff was friendly and useful, arranging transportation to other destinations. The room was clean and had a beautiful city view with a big balcony. Additionally, the hotel facilities were comfortable and luxurious.

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This hotel is very close to all services and city offerings. We were very pleased with our stay.

Staff was kind and facilities were quite good. Rooms are clean and spacious. I did not use the swimming pool but it seemed quite clean.

Breakfast was not as assorted and plentyful as I expected for a four- star hotel: hot-meal station was very short.